Requirements:
Matric/Grade 12. A three-year bachelor's degree or three-year Diploma / National Diploma in the Health Sciences field. Current registration with relevant professional body/council. A minimum of a (3) years' experience in direct patient care.
Advantages: A post-graduate qualification in Healthcare or Quality Assurance and experience in managing healthcare quality or services.
Duties:
Support the complaints screening framework and strategy. Coordinate and administer the review of complaint registration, resolutions and transfers.
Manage the screening and management of complaints to ensure timely resolution. Coordinate and administer the assessment of referred complaints. Collaborate with other Office of the Health Ombud (OHO) & OHSC units and external stakeholders in the management of complaints.
Closing Date: 29 June 2026