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Assistant Director: Customer Care (BPM), Ref No. DSD 81/2026 at Western Cape Social Development
Western Cape Social Development
October 1, 2026
Full-time
On-site
Minimum Requirements
A qualification at NQF level 6 (equivalent or higher qualification); A minimum of 3 years' relevant experience in Client Services.
Recommendation
N/A
Key Performance Areas
Manage and monitor the complaints process; Plan, implement and monitor the Department's front office policies;
Coordinate the annual Batho Pele programme for the Department; Managerial functions.
Competencies
Working knowledge and understanding of the following: Legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions; Information systems that aid in the management of knowledge and information pertaining to the line function; Project management; Operational management practices;
Procurement and tendering processes; Policy development, and operational management, monitoring and review processes; Modern systems of governance and administration; Public service procedures, processes and systems; Regional and local political, economic and social affairs impacting on the provincial government of the Western Cape;
Connstitutional, legal and institutional arrangements governing the South African public sector; Public finance, human resources and discourse management processes; Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives and collective agreements; Functioning of the Province and the activities of sister departments/related functional areas; Policies of the government of the day; Labour Relations legislation and regulations; Performance management in general;
Skills in the following: Numeracy; Computer Literacy; Language; Project Management; Accounting, Finance and Audit; Problem Solving; Facilitation; Presentation; Policy Formulation; Policy Analysis; Communication.
A qualification at NQF level 6 (equivalent or higher qualification); A minimum of 3 years' relevant experience in Client Services.
Recommendation
N/A
Key Performance Areas
Manage and monitor the complaints process; Plan, implement and monitor the Department's front office policies;
Coordinate the annual Batho Pele programme for the Department; Managerial functions.
Competencies
Working knowledge and understanding of the following: Legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions; Information systems that aid in the management of knowledge and information pertaining to the line function; Project management; Operational management practices;
Procurement and tendering processes; Policy development, and operational management, monitoring and review processes; Modern systems of governance and administration; Public service procedures, processes and systems; Regional and local political, economic and social affairs impacting on the provincial government of the Western Cape;
Connstitutional, legal and institutional arrangements governing the South African public sector; Public finance, human resources and discourse management processes; Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives and collective agreements; Functioning of the Province and the activities of sister departments/related functional areas; Policies of the government of the day; Labour Relations legislation and regulations; Performance management in general;
Skills in the following: Numeracy; Computer Literacy; Language; Project Management; Accounting, Finance and Audit; Problem Solving; Facilitation; Presentation; Policy Formulation; Policy Analysis; Communication.