REQUIREMENTS:
National Diploma (NQF6) in Management Services/ Operations Management/ Industrial Engineering or relevant qualification as recognized by SAQA.
A minimum of three (3) years' experience in business process mapping or relevant equivalent field.
Experience in providing business processes through the application of Business Process Management (BPM) and Organizational Development (OD) methodologies for services in the Department. Understanding of the organizational development principles and procedures.
Understanding of Business Process Management (BPM) methodologies and frameworks and Business Process Reengineering (BPR). Certification in BPM or process improvement methodologies.
Knowledge of Public Finance Management Act and Treasury Regulations, Public Services Legislative framework, DPSA directives on Organisational design, administrative procedures, project management, Operational Management Framework, Organizational Functionality Assessment, Modelling software (Visio), Business process mapping, Organisational Development and organisational design principles, Policy development and implementation.
Strong analytical and problem-solving skills, Organising, Planning, Presentation skills.
Good communication skills (verbal and written), good interpersonal.
Process modelling and documentation (e.g., Visio, BPM tools, BPMN).
Research and data analysis. Stakeholder engagement and facilitation.
People Management. Ability to gather and analyse information.
Ability to develop and apply policies.
Ability to collect and interpret information and reports.
Ability to work independently and in a team.
Ability to lead multidisciplinary team.
Ability to work under extreme pressure. Conflict management and resolution