Assistant eCommerce Customer Service Advisor at Timberland

Core competencies:


To interact with customers on a daily basis, primarily as a single point of contact for the resolution and escalation.
Tracking and closure of, all queries, incidents, problems and requests for service from all end users.
Concentrating on resolving the issues, escalating learning and focusing on root cause of issues.
Excellent command of English language (both verbal and written)
Solid organizational, administrative, time management skills and keen sense of attention to detail.
Ability to manage client's expectations
Customer Focused - ability to excel in the provision of service
Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods
Solution Orientated with a proactive approach to problem resolution and detail


Requirements


Retail experience.
An ability to communicate with customers easily and effectively, with strong negotiation skills.
A 'customer first' attitude and approach to working
Computer literacy
Organisational and administration skills