Job Description
Reporting to the Executive Housekeeper responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Supervise the day-to-day operation of the department to ensure service standards are followed
Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
Monitor labor costs while ensuring effective scheduling and department productivity
Assist with preventative maintenance programs while working with the Chief Engineer
Address guest concerns and react quickly; logging and notifying proper departments as required
Manage the departmental budget in a fiscally responsible manner
Ensure effective communication, including coaching and performance management
Attend regularly scheduled departmental meetings
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned
Qualifications
Equivalent to a College Degree in Administration of Hotel Management.
3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel
Excellent communication and interpersonal skills in English
Strong management skills and ability to inspire others
Able to maintain administrational related in Housekeeping Department and familiar with PMS Opera will be an advantage
Previous leadership experience required
Computer literate in Microsoft Window applications required
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps