Job Summary
The Assistant General Manager (AGM) supports the management and performance of multiple QSR outlets, ensuring operational excellence, profitability, customer satisfaction, and compliance with company standards.
Key Responsibilities
Oversee daily operations across assigned outlets.
Ensure compliance with SOPs, food safety, hygiene, and brand standards.
Supervise and support Outlet Managers and teams.
Monitor sales, costs, inventory, and overall outlet profitability.
Conduct regular outlet visits, audits, and performance reviews.
Handle customer complaints and drive service excellence.
Support recruitment, training, scheduling, and staff development.
Monitor stock levels and minimize wastage and losses.
Prepare operational and performance reports for management.
Requirements
Minimum of 5 years' experience in QSR, restaurant, or hospitality management.
Experience managing multiple outlets is an advantage.
Strong leadership, communication, and problem - solving skills.
Proficiency in Microsoft Office and operational reporting.
Confidentiality:
Maintain confidentiality of all company, employee, customer, and financial information.
Ensure compliance with company policies regarding data protection and business operations.