Role Objective
Our client, a premium lodge in Amboseli & Maasai Mara, is seeking an Assistant Lodge Manager to support overall lodge operations, ensuring exceptional guest experiences, efficient team coordination, and optimal operational performance. The role reports to the Lodge Manager and plays a key part in maintaining service excellence across all departments.
Core Duties and Responsibilities
Act as a key guest relations contact by receiving, welcoming, and orienting guests upon arrival
Address guest inquiries, feedback, and special requests promptly to enhance satisfaction
Support the planning and execution of special guest experiences such as bush dinners, sundowners, and private events
Oversee service delivery standards across food & beverage, housekeeping, and guest activities
Perform routine inspections of guest rooms and shared areas to ensure cleanliness, safety, and quality standards
Coordinate with the maintenance team to ensure timely repairs and upkeep of lodge facilities (e.g., solar systems, water systems, and fixtures)
Prepare staff schedules and oversee daily team operations across departments (service staff, housekeeping, guides, and support staff)
Provide on-the-job training and mentorship to promote high service standards
Promote teamwork and maintain a positive working environment
Compile daily and periodic operational reports for management review
Ensure compliance with health, safety, and regulatory requirements (including NEMA and public health standards)
Facilitate effective communication and coordination between departments
Job Specifications and Qualifications
Degree or Diploma in Hospitality Management or Tourism.
At least 3 years work experience in a lodge in a supervisory position.
Proficiency in Microsoft office.
Knowledge of hotel or lodge management systems is an added advantage.
Key Competencies
Strong leadership and team management skills
High level of emotional intelligence
Excellent guest relations and customer service skills
Good communication and interpersonal abilities
Financial awareness and basic budgeting skills
Flexibility and adaptability in a dynamic lodge environment