What you will do
Monitoring of Conflict Check and Client Acceptance Queues
Oversee and track the status of conflict checks and client acceptance requests using dashboards.
Identify training needs and allocate work within the team.
Ensure timely, high-quality completion of all checks.
Guide and support Risk Analysts, and initiate training where required.
Review of Conflict and Client Acceptance & Continuance Checks
Review and validate checks for quality, accuracy, and compliance with firm policies (DPM 1420, 1430, 1510, 1540, 1610).
Maintain updated records and databases.
Apply critical thinking to identify issues and suggest process improvements.
Support ARIeS system enhancements and ensure all responses are properly tracked.
Average Handling Time of Conflict Checks
Support team members to ensure conflict checks are completed within required timelines (2 - 5 days for non-audit, 6 - 10 days for audit).
Monitor and report on cases exceeding target timelines.
Communication with Team and Management
Maintain regular communication with management on issues and updates.
Keep the team informed of process changes and important matters.
Attending and Contributing to Additional Activities
Assist with general and ad hoc tasks, training, and presentations.
Consult on related areas and proactively suggest improvements.
Qualifications
A bachelors degree in a relevant field.
Professional certification (e.g. ACCA, CPA, CA, CIMA) is an advantage.
Minimum 4 - 6 years' relevant experience in risk management, compliance, audit, or a similar professional services environment.
Prior experience in conflict checks, client acceptance/continuance, or risk review processes is highly desirable.
Experience in supervising or managing a team.
Strong understanding of risk, compliance, and regulatory requirements in a professional services firm.
Familiarity with Deloitte's policies and procedures (especially DPM 1420, 1430, 1510, 1540, 1610) is an advantage.
Proficient in using dashboards, workflow management tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
Experience with risk management systems (e.g. ARIeS) is a plus.