Assistant Manager – Group Card Business Support_293 at I&M Bank

Roles & Responsibilities

Card Business Management


Support the development and execution of card business strategies across assigned markets.
Monitor portfolio performance, including card issuance, activation, transaction volumes, revenues and profitability.
Identify opportunities to increase card usage, customer acquisition and portfolio growth.
Support pricing reviews, business cases and product positioning.


Market & Country Support


Act as the primary regional support for I&M subsidiaries.
Work closely with country teams to implement card initiatives and achieve business targets.
Understand local market dynamics and recommend appropriate business solutions.
Coordinate country specific campaigns, launches and portfolio enhancement initiatives.


Product & Portfolio Management


Manage the day-to-day performance of debit, credit, prepaid and commercial card products.
Monitor customer behavior and portfolio trends to identify opportunities for improvement.
Recommend enhancements to improve customer experience, product competitiveness and profitability.
Support the introduction of new card products and features where required.


Business Development & Partnerships


Build and maintain relationships with payment schemes, processors, fintech partners and strategic vendors.
Support negotiations and implementation of commercial initiatives with partners.
Identify opportunities for co-branding, merchant partnerships and new revenue streams.
Coordinate regional initiatives with Visa, Mastercard and other ecosystem partners.


Performance Management


Track key business metrics including:
Card issuance
Active cards
Transaction volumes and values
Interchange income
Fee income
Portfolio profitability
Customer adoption
Prepare monthly business performance reports and recommendations for management.
Monitor country performance against agreed targets.


Risk, Compliance & Governance


Ensure compliance with payment scheme rules, regulatory requirements and internal policies.
Support audit, risk and compliance reviews relating to the card business.
Monitor operational issues affecting the portfolio and coordinate timely resolution.
Ensure products remain compliant with changing regulatory requirements.


Stakeholder Management


Work closely with Operations, Technology, Finance, Risk, Compliance, Marketing and Sales teams.
Support country management teams in executing regional card strategies.
Coordinate with external partners to ensure successful delivery of business initiatives.
Prepare management presentations and business updates.


Qualifications & Experience


Bachelor's degree in Business, Finance, Marketing, Economics or a related discipline.
Professional qualifications in Payments, Product Management or Project Management are an added advantage.
4 - 7 years' experience in card business, payments, retail banking or digital financial services.
Good understanding of card issuing, acquiring, payment schemes and digital payments.
Experience working across multiple African markets is an advantage.
Strong commercial and analytical skills.


End Date 18th August 2026