JOB PURPOSE
The role of the Assistant Manager, Forensic Investigations is to conduct and support investigations relating to branch operations, customer disputes, unauthorized transactions, and operational irregularities. The role is responsible for gathering evidence, analysing records, interviewing relevant parties, and preparing investigation reports while ensuring compliance with established investigative procedures and regulatory requirements.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Conduct investigations relating to unauthorized transactions, account takeovers, operational losses, and customer disputes.
Collect, analyze, and interpret transaction records, system audit trails, customer instructions, and supporting evidence.
Conduct interviews and obtain statements from customers, staff, and other relevant parties.
Prepare investigation reports and case summaries for review by Management. e) Maintain accurate documentation and investigation records.
Escalate significant findings, fraud indicators, and control weaknesses to Management.
Liaise with branches and operational units in resolving investigation matters.
Support recovery efforts and disciplinary processes where applicable.
Participate in fraud awareness and investigative training initiatives.
Perform any other investigation-related duties assigned by Management.
Qualifications
ACADEMIC & PROFESSIONAL QUALIFICATIONS REQUIREMENTS
Bachelor's Degree in Criminology, Commerce, Banking and Finance, Law, Accounting, or a related field.
Professional qualifications such as Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), ACAMS, or equivalent.
Strong understanding of forensic investigation methodologies and regulatory requirements.
Extensive experience in forensic investigations, fraud risk management, banking operations, or law enforcement.
Experience conducting complex investigations and multidisciplinary teams within a financial institution
CRITICAL SKILLS & COMPETENCES
Strong analytical and investigative skills.
Excellent report writing and communication skills.
Leadership and people management capability.
Knowledge of banking operations, fraud risk management, and forensic investigation techniques.
High ethical standards and professional integrity.