Assistant Manager – Records, Information and Archives Management

About the Role Rafiki Microfinance Bank is seeking a results-driven and experienced professional to provide leadership and operational oversight of the Bank's Records and Information Management (RIM) function. The role ensures that physical and electronic records are properly created, classified, maintained, secured, retained, archived and disposed of throughout their lifecycle, in line with legal, regulatory and internal governance requirements. The successful candidate will work closely with Business Units, ICT, Legal, Risk, Compliance, Internal Audit and the Data Protection Officer to promote best practice in records management across the Bank. Key Responsibilities Develop, implement and continuously improve the Bank's Records and Information Management Framework, including policies, procedures, standards, classification structures and retention schedules. Lead the end-to-end management of physical and electronic records, ensuring they remain authentic, reliable, accessible and secure from creation to archival and lawful disposal. Oversee the central registry, archives and document custody services, ensuring efficient storage, retrieval, tracking, preservation and movement of records. Lead digitization initiatives and oversee the administration and improvement of Electronic Document and Records Management Systems (EDRMS), metadata standards and electronic archives. Ensure compliance with applicable laws, regulations and Bank policies on records management; coordinate records audits, investigations, legal holds, secure disposal, risk assessments and corrective action plans. Advise Business Units on records management practices and oversee thirdparty records management service providers. Lead and develop the Records Management team, monitor performance, prepare management reports and dashboards, and drive process improvements and staff awareness programs. Qualifications and Experience Bachelor's Degree in Records Management and Information Science, Library and Information Science, Archives and Records Management, Information Management, Information Science, Business Information Systems or a related discipline. Minimum 5 years' progressive experience in Records and Information Management, Archives Administration or Information Governance. At least 3 years in a supervisory or management role. Experience implementing or managing an EDRMS. Demonstrated experience in records governance, compliance management and regulatory engagements. Experience within a regulated financial institution will be an added advantage. Professional qualifications such as Certified Records Manager (CRM), Records and Information Management Professional (RIM), ISO 15489 Records Management training or a Project Management certification will be an added advantage. Skills and Competencies Information governance, records lifecycle management, classification, retention and disposal. Registry, archives and document control; EDRMS. Data protection, information security and regulatory compliance. Risk management, internal controls, audit and investigation support. Vendor and contract management. Data analysis, reporting and Microsoft 365 applications. Process improvement, digital transformation, project and change management. Leadership and people management, strategic thinking and sound decision-making. Integrity, ethics and accountability. Strong communication, stakeholder management and customer focus. Planning, results orientation, resilience and adaptability.