Skills and Competencies Required:
Behavioural:
Integrity
Honesty
Trustworthiness
Professionalism
Leadership:
Team Player
Motivating Teams
Coaching
Mentoring
Developing
Knowledge:
Business processes
Bilingual/Multi-lingual
Counselling and conflict handling
Skill:
Communication and interpersonal
Planning and organisational
Stress management
Customer service and marketing
Telephone
Computer
Key Responsibilities:
Conduct credit revenue and credit management processes
Be responsible for customer data
Handle generic service activities
Direct the daily customer service activity operations
Build relationship between customers and Eskom via proactive interventions
Conduct measurement and meter related tasks
Perform vending and prepaid activities
Process quotation and connection activities
Minimum requirements
Minimum Qualification Requirements:
National Diploma in Finance/Commerce/Accounting at NQF6 with 240 credits
Related Minimum Experience:
2 Years' experience in finance/customer service