Job Overview
The Assistant Outlet Manager is responsible for supporting the Outlet Manager in the day-to-day operation of an outlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.
The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations.
Key Responsibilities
Reports to the Outlet Manager.
Manage the Outlet (in the absence of an Outlet Manager).
Operations & service delivery.
Staff supervision & discipline.
Sales & performance management.
Inventory & stock control.
Compliance & reporting.
Training & quality control.
Key Performance Indicators(KPIs)
Customer satisfaction and complaint resolution
Staff discipline and attendance
Sales performance and target achievement
Cleanliness and food safety compliance
Stock control and waste reduction
Adherence to SOPs and company policies.
Requirements
Minimum of B.Sc.
2 - 4 years experience in a QSR supervisory role.
Strong understanding of restaurant operations.
Skills & Competencies:
Strong leadership and people management skills.
Excellent communication and conflict resolution skills.
Good numerical and reporting skills.
Ability to work under pressure and manage shifts.
High level of integrity and accountability.
Customer-focused mindset.