Basic job summary:
The jobholder is responsible for the supervision of day-to-day cafeteria operations, ensuring efficient food service, cleanliness, staff coordination, and customer satisfaction. The Associate Cafeteria Supervisor supports the Cafeteria Supervisor in delivering high-quality dining experience to students, staff, and visitors while maintaining compliance with health and safety standards.
Duties & Responsibilities:
Cafeteria Operations Support
The key tasks include, but are not limited to:
Support the supervision of meal service operations during breakfast, lunch, and dinner shifts.
Ensure serving counters, dining areas, and cashier stations are clean, organized, and operational.
Monitor food presentation and portioning during service hours.
Staff Coordination and Oversight
The key tasks include, but are not limited to:
Assist in assigning tasks to service staff, including servers, cashiers, and cleaners.
Supervise staff performance during shifts and provide on-the-spot guidance or support.
Facilitate staff briefings and ensure adherence to cafeteria policies and dress codes.
Customer Service and Complaint Handling
The key tasks include, but are not limited to:
Provide courteous and prompt assistance to students, staff, and guests.
Receive and address minor complaints or concerns and escalate complex issues to the Cafeteria Supervisor.
Promote a welcoming and orderly cafeteria environment.
Supplies and Inventory Monitoring
The key tasks include, but are not limited to:
Monitor availability of trays, utensils, condiments, and other service essentials.
Report low stock levels and maintenance issues to the Cafeteria Supervisor.
Assist with proper storage and handling of supplies at the service line.
Health and Safety Compliance
The key tasks include, but are not limited to:
Ensure food handling, cleaning, and waste disposal practices comply withsafety regulations.
Monitor staff hygiene practices and correct any deviations.
Support cleaning of the cafeteria before, during, and after service.
Minimum Academic Qualifications:
Diploma in Hospitality Management, Event Management, Food & Beverage Service, or a related field.
Experience:
At least 2 years of experience in a similar role