Job Overview
The ATM & Card Support Officer will provide technical support and ensure the smooth operation of ATM and card payment systems.
The officer will monitor, troubleshoot, and maintain ATM and card networks, support internal teams, and ensure compliance with banking regulations.
The role requires a combination of technical expertise, problem-solving skills, and attention to detail to maintain high availability, security, and reliability of all card and ATM services.
Key Responsibilities
Provide technical support for ATM, POS, and card systems
Monitor system performance and respond promptly to alerts or issues
Troubleshoot and resolve technical problems efficiently
Perform preventive maintenance and system health checks
Coordinate with vendors and internal IT teams for system upgrades and maintenance
Support deployment of new ATM machines and card services
Maintain accurate records of incidents, resolutions, and service tickets
Ensure compliance with banking regulations and internal operational guidelines
Support audits, security checks, and regulatory inspections
Provide guidance and training to junior staff and colleagues on ATM and card systems
Collaborate with IT, operations, finance, and customer service teams to optimize service delivery
Qualifications
Bachelor's degree in computer science, Information Technology, Electronics, or a related field with 5-7 years experience
Relevant certifications in ATM, card processing, or banking technology are an advantage
Required Skills & Competencies:
Strong problem-solving and analytical skills
Excellent documentation and reporting abilities
Effective communication and stakeholder management skills
Ability to work independently and in a team environment
High level of attention to detail and professional integrity
Technical Competencies:
Hands-on experience with Postilion FEP
Understanding of ATM and POS network protocols
Knowledge of card authorization, settlement, and reconciliation processes
IT troubleshooting, system monitoring, and network support skills
Ability to analyze system logs and identify root causes of technical issues