Automation Support Specialist at Nedbank

Job Purpose


To ensure the stability, performance, and operational readiness of Nedbank's production automation environment through proactive monitoring, end‑to‑end incident ownership, effective resource and credential stewardship, and enablement of new automation resources.


Job Responsibilities

Monitoring Responsibilities


Continuously monitor production automation processes across all automation platforms and tools.
Interpret process behaviour, queues, execution patterns, alerts, and performance deviations.
Proactively identify, investigate, and respond to system alerts, failures, stalled executions, and operational exceptions.
Take corrective or preventative action to minimise downstream operational impact.
Perform initial root-cause investigation of failures or defects to determine corrective action, escalation, or technical support requirements.
Escalate unresolved incidents, recurring issues, or complex defects in line with defined operational processes.
Identify trends, risks, and improvement opportunities arising from monitoring activities and proactively propose stability or performance improvements.


Support Responsibilities


Take ownership of the overall production automation environment health.


Act as a credential steward, ensuring:


Awareness of credential usage by automated processes
Anticipation of credential expiry
Coordination of resets or renewals to prevent production disruption


Assume schedule ownership by:


Understanding execution schedules and business impact
Managing execution responsibly, including pausing, resuming, or rerunning processes where required


Maintain full incident ownership from detection through to resolution and closure.

Act as custodian of automation resources across their lifecycle, ensuring all resources:


Remain relevant and in use
Are linked to a process with a clear business owner and purpose


Enablement Responsibilities


Ensure new automation resources are provisioned timeously and in accordance with platform standards.
Ensure non‑warm body (automation identities) are created, enabled, and access‑provisioned according to process requirements.
Verify all required applications, roles, permissions, and accesses are correctly mapped and assigned.
Ensure required software, runtimes, and components are installed and correctly configured.
Coordinate with infrastructure, EUC, security, and application teams to resolve dependencies.
Validate technical and operational readiness before production deployment.
Maintain accurate records of enablement activities, documenting linkages between identities, resources, roles, accesses, and runtime components.
Ensure platform updates or new process requests are initiated at the appropriate time.


Essential Qualifications - NQF Level


Diploma


Preferred Qualification



NQF Level 6 Qualification in Information Technology, Computer Science, or related field



Certifications

Essential (Non‑Negotiable)


Blue Prism Associate Developer Certificate (AD01)


Preferred


Blue Prism Developer Certificate
Blue Prism Solution Designer Certificate


Minimum Experience Level


Minimum 2 years' experience in automation support, production monitoring, or operational automation environments
Experience interpreting bot behaviour, queues, schedules, and runtime stability
Exposure to incident management and cross‑team coordination
Experience supporting production Blue Prism automation environments


Technical / Professional Knowledge


Banking knowledge
Banking procedures
Business principles
Business terms and definitions
Data analysis
Governance Risks and Controls
Microsoft Office
Relevant Software and system Knowledge
Business writing skills
Cluster Specific Operational Knowledge


Closing date: 22 April 2026