Baa-Road Division at Netcare

KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Administrative Duties


Successful completion of all administration in the Operations as per SOP manual
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E - Patient Report Forms accurately for every patient treated
Complete any and all paper work required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager


Quality Improvement


Quality assurance to maintain work standards ,integrity of data reporting
Respond to any emergency if requested and administer Basic Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you


Vehicle and Equipment


Ensure the effective control of equipment in the Department as per set guidelines
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager
Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
Maintain all equipment in satisfactory working condition in accordance with manufactures' details
Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen 'to management.
Ensure accurate record keeping for all drugs used and in your possession


Health and Safety


10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
Ensure compliance to Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in the manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible


Patient Care


Adhere fully to all HPCSA protocols at all times
Required to respond to all emergency calls within one minute and all non - emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients valuables


TRANSFORMATION OF OUR SOCIETY
Self - Management and Development


Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Pursue self - development in one or both of the following areas:
Formal Studies
Informal / self - studies
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines


Customer satisfaction


Ongoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time


SKILLS PROFILE
EDUCATION


Essential Current registration with the HPCSA: Professional Board of Emergency Care Personnel as a BAA. Currency with the HPCSA CPG updates.
A valid PDRP for passengers
A valid Code 10 driver's license


WORK EXPERIENCE


Essential 1 Year post-graduate patient care experience in an operational environment would be beneficial
Must be over 21 years


KNOWLEDGE


Essential Relevant computer proficiency would be beneficial (Microsoft Office)
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911