Bilingual Provider Network Manager (French & English) – Senegal at Cigna

Key Responsibilities

Provider Relationship Management


Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.


Provider Onboarding & Education


Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
Deliver provider training and education in both French and English as required.


Operational Support & Issue Resolution


Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.


Performance Management & Network Development


Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.


Strategic & Market Intelligence


Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
Provide regular market intelligence and recommendations that support network strategy and business objectives.
Share insights and best practices with regional and global stakeholders to drive continuous improvement.


Reporting & Stakeholder Management


Prepare business reports, presentations, provider performance updates, and network management reports.
Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.


Required Qualifications

Location Requirement: Must be currently based in Senegal or have authorization to work in Senegal.

Language Requirement (Essential): Full professional fluency in both French and English is mandatory.

The successful candidate must be able to:


Conduct provider meetings and negotiations in both French and English.
Prepare professional reports, presentations, and communications in both languages.
Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
Navigate multicultural environments where bilingual communication is critical to success.


Applications from candidates who do not possess professional fluency in both French and English will not be considered.

Experience


Minimum of 3 years' experience in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
Experience working with healthcare providers and managing external stakeholder relationships.
Exposure to regional or multi-country healthcare environments is highly desirable.


Skills & Competencies


Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
Excellent communication, presentation, and negotiation skills in both French and English.
Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.


Additional Requirements


Willingness and ability to travel up to 20% of working time across Africa.
Ability to work effectively across multiple countries, cultures, and time zones.
Passion for delivering exceptional service and strengthening provider partnerships.
Commitment to improving healthcare access, provider experience, and network performance across Africa.