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Branch Administrator at Fidelity Services Group

Fidelity Services Group
April 09, 2026
Full-time
On-site
Job Purpose -


The Administrator is responsible for providing accurate, efficient, and professional administrative support to the Payroll and Operations teams. This role ensures that all employee records, scheduling, and payroll-related documentation are correctly maintained and processed in compliance with company policies, procedures, and statutory requirements.


Key Responsibilities

Payroll Administration


Process and verify employee hours, overtime, leave, and corrections.
Perform BPSI and daily approvals including duty rosters, overtime templates, in/out lists, and Nimbus updates.
Ensure accurate completion and submission of time books and daily reports.
Assist with NBC updates, including leave, sick leave, and bonus payouts.
Manage payroll-related queries and discrepancies in collaboration with management.


Employee Administration


Process all employee movements including new hires (OPS), terminations, and transfers.
Maintain and update employee records, staff lists, and organograms.
Assist with PSIRA documentation and ensure compliance with registration requirements.
Process UIF documentation and submissions.
Handle IOD (Injury on Duty) reporting and ensure all supporting documents are completed and submitted.


Operational Support


Support scheduling and staff planning across relevant branches.
Prepare and submit weekly reports to management (e.g., fines, attendance).
Capture and process manual orders where applicable.
Share FAMS transfer details with controllers for appropriate action.
Coordinate and communicate staff-related operational matters effectively.


Procurement and Asset Administration


Manage stationery, cleaning, and consumable orders for designated branches.
Assist with Capex requisitions and asset tracking.


Systems Utilized


NBC
HR Manage
E-Services
Nimbus / TT
BPSI


Key Competencies


Strong administrative and organizational skills.
Exceptional attention to detail and accuracy.
Excellent communication and interpersonal skills.
Ability to meet deadlines and work under pressure.
High level of confidentiality and professionalism.
Proficiency in MS Office (Excel, Word, Outlook).


Qualifications and Experience


Grade 12 (Matric) essential.
Certificate or Diploma in Administration, Human Resources, or Payroll (advantageous).
Minimum of 2 - 3 years' experience in an administrative role, preferably within a payroll or operational environment.
Knowledge of payroll systems, HR processes, and related statutory requirements.


Key Performance Indicators (KPIs)


Accuracy and timeliness of payroll submissions and reports.
Compliance with PSIRA, NBC, and UIF requirements.
Timely completion of approvals, reports, and documentation.
Efficiency and professionalism in handling queries and requests.
Up-to-date maintenance of employee records, organograms, and schedules.


Deadline:30th April,2026