Purpose of the role:
The Branch Consultant is to provide a sales, promotion, communication and administrative service to clients with clear communication and effective administration. This should be done to the extent necessary for the organization to achieve its objectives.
The employee shall, at all times, perform his/her duties in a diligent, satisfactory and responsible manner ensuring that the interests of the company are protected and ensuring that the good name and standing of the company be maintained. The employee will report to the Branch Manager or such other person as may be designated from time to time.
Qualifications:
Minimum matric
Experience:
Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards. Accurate recording of client information on company's computer system (Delfin) Prompt and effective handling of any complaints received from clients, other branches and Head Office. Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc) Assisting with checking and capturing of Nupay reports and follow up on failed transactions Assisting with minimizing of Bad Debt Daily Balancing of Cash Box Assisting with accurate completion of Daily, Monthly and other reports required from Head Office Assisting with reconciliation of all Client accounts (updating file notes regularly) Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time Marketing and Product Sales
Deadline:2nd April,2026