Branch Manager — 2 Positions at Daima SACCO

Key Duties & Responsibilities


Provide overall leadership and management of branch operations to ensure efficient service delivery, regulatory compliance, and achievement of business targets.
Drive growth in membership, deposits, loan portfolio, and other SACCO products through effective sales, marketing, and business development initiatives.
Supervise and coordinate branch staff to ensure high performance, productivity, and exceptional customer experience.
Oversee loan appraisal, approval within delegated authority, disbursement, recovery, and portfolio quality management.
Ensure compliance with operational policies, internal controls, security procedures, cash management guidelines, and regulatory requirements.
Safeguard branch assets including cash, records, strong room, and other valuables while maintaining sound treasury management practices.
Monitor branch financial performance through analysis of key performance indicators and prepare timely management reports and budgets.
Coordinate customer visits, debt recovery activities, member education, and product awareness campaigns to strengthen member engagement.
Conduct routine operational reviews and physical checks while identifying and mitigating operational risks within the branch.
Represent the SACCO within the branch's area of operation by promoting positive stakeholder relations and enhancing the Society's public image.


Person Specifications


High standards of integrity, accountability, and professionalism.
Strong leadership, people management, and coaching skills.
Excellent analytical, financial, and business decision-making abilities.
Outstanding communication, interpersonal, and customer relationship management skills.
Proactive, results-oriented, and innovative approach to problem-solving.
Excellent report writing, presentation, and organizational skills.


Minimum Qualifications


Bachelor's Degree in Business Administration, Finance, Accounting, Economics, or a related field.
CPA Part I, ACCA Part I, or an equivalent professional qualification. Additional professional qualifications will be an added advantage.
Minimum of 3 years' experience in branch operations, banking, SACCO, or other financial services environment, with exposure to FOSA and credit operations.
Proficiency in computer applications and financial management systems; knowledge of SACCO core banking software will be an added advantage.
Demonstrated experience in business development, portfolio growth, team leadership, and operational risk management.
Strong understanding of SACCO operations, financial products, and applicable regulatory requirements.