The office is expected to provide effective leadership and oversight of branch operations to ensure efficient service delivery, business growth, and regulatory compliance. He/she will drive deposit mobilization, loan portfolio growth, member recruitment and retention, and increased uptake of ICT products, while maintaining asset quality, improving customer satisfaction, and ensuring cost-effective branch performance in support of the Society's strategic objectives.
REPORTING: The Position reports to the Head of Operations and Customer Care
KEY TASKS AND RESPONSIBILITIES/DUTIES
BUSINESS GROWTH FUNCTION:
Responsible for growing customer base; consumer and business relationships through internal and external marketing programs
Maintain good public relations with customers and the community
Manage and lead the branch team in achieving business growth as per the set branch business targets in accordance with the Tai SACCO Strategic Plan
FINANCIAL RESPONSIBILITY
Responsible for budget planning and cost management; Continuous evaluation of branch financial performance against budgets/strategic plan and taking remedial actions where necessary
Tasked with monitoring the loan portfolio quality on daily basis and proactively institute remedial actions
Preparation of quarterly branch economic reports
Ensure there is adequate portfolio balance
ADMINISTRATION OF THE BRANCH
Manage the daily affairs of the branch in a competent manner
Comply with all the departmental and SACCO policies, procedures and regulations
To see to it that all internal controls arrangements are followed to the latter.
Comply with the regulatory frameworks governing the SACCO
CORPORATE GOVERNACE:
Responsible for good corporate governance through monitoring and ensuring 100% compliance to all the Tai SACCO and regulators policies, processes, procedures and other internal controls.
Ensuring all branch licenses are renewed appropriately and well displayed.
Responsible for routine audit at the branch level to ensure compliance with established controls
Ensuring compliance with Anti money laundering ACT
Conducting branch Staff meetings and keeping records of the same
Ensuring all communications to and from the branch are acted on timely
Custodian of all customer collaterals/assets and other accountable documents
CUSTOMER SERVICE
Provide superior level of customer relationship management and promote positive attitude and service culture through coaching, guidance and staff motivation;
Initiate, nurture and ensure profitable business relationship and partnerships with the members, community and government agencies.
MANAGEMENT OF THE BRANCH HUMAN RESOURCES
Implementation of HR Policies at the Branch level
Direct and supervise all staff at the Branch
Develop staff regarding service expectations, policies, procedures, products, systems and banking transactions
Development of a high performing team at branch level through training, mentorship, and special assignments
Perform half yearly Performance Management Appraisals with the assistance of the HR
Maintain staff schedules to provide adequate coverage at all times
Effective performance appraisal and career development by training, coaching providing feedback and integrating reward systems.
Any other role/duty allocated by the supervisor
KNOWLEDGE AND SKILLS
Analytical Skills/Good presentation skills
Business Strategy Implementation skills
People skills/Marketing Skills
Customer care skills
Extensive knowledge of SACCO operations, Banking theory and practice, Central Bank's and SASRA rules and regulations and procedures