Lead branch operations to achieve growth in deposits and lending, ensure operational excellence, manage staff performance, and deliver superior customer service while safeguarding branch assets and maintaining regulatory compliance.
Key Responsibilities
Business Growth & Financial Management
Develop and implement branch growth plans (deposits & lending).
Achieve revenue, profitability, and collection targets.
Maximize income streams and prevent revenue leakage.
Prepare, monitor, and manage branch budgets and costs.
Operations & Compliance
Oversee daily branch operations including opening, closing, and security.
Ensure compliance with banking policies, procedures, and regulatory requirements.
Authorize transactions, vouchers, and accounts within approval limits.
Maintain safe custody of vaults, cash, loan documents, and records.
Submit accurate statutory and internal reports.
Customer Experience
Ensure high-quality customer service across all branch departments.
Build and maintain strong client relationships.
Resolve customer escalations and ensure service excellence.
People Leadership
Lead, supervise, coach, and develop branch staff.
Promote a culture of integrity, accountability, and teamwork.
Risk & Asset Protection
Safeguard branch assets and implement internal controls.
Act as joint custodian of vaults and cash.
Ensure compliance with audit, risk, and governance standards.