Roles & Responsibilities
Business Growth
Entrench growth by market dominance and market share multiplication
Ensure that the overall budget of the Business Office is met and surpassed
Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
Network with all potential clients in all relevant categories of own locality
Profitability Management
Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
Driving through the business segments within the branch to ensure maximization of coverage in own locality
Develop and manage strategies to increase the share of wallet of all types of customers within own locality
Branch Operations & Leadership
Own responsibility for the Business Office - Market Facing & Customer Service functions
Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
Responsible for brand and ambience management within the branch
Ensure that the Bank's/ Regulatory Authorities' policies and guidelines are complied with at all times
Direct and coach the branch team while instituting and driving a learning culture within the branch
KPIs:
Achieve the approved PBT for the branch
Job Requirements
First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with Five (5) years of primary banking experience in sales or operations and at least 2 years secondary banking experience in retail/commercial banking or branch operations. with a leading industry player.
Proficiency in Microsoft Office Suite.