Branch Manager, Operations, Road Logistics at DSV

Main Purpose of The Role:


Manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients.
The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus.


Minimum Requirements:


At least 5 years' experience in managing a logistics and distribution Branch.
Financial experience in managing own Branch P&L, budgeting, revenues and forecasting.
Operational, HR and IR skills are essential.
Excellent admin skills.
Strong interpersonal skills with the ability to motivate and lead staff.
Must have a valid, unendorsed Code 08 driver's license.
Electives
Report writing skills.
Sales & Presentation skills.
Advanced Excel skill.
Procurement/Commercial skills.


Qualifications:


Matric (essential).
Logistics Warehouse Management or equivalent qualification is an added advantage.
Computer packages:
Microsoft Suite Programmes at Intermediate level (Advanced would be an added advantage).
MS Excel: Ability to do MS Excel Spreadsheets with Pivot Tables, charts and formulas Fleet Tracking tools.
Financial Planning Tools.


Duties and Responsibilities:


Drive the achievement of organisational objectives through effective communication, performance measurement, and staff motivation.
Collaborate with shared service functions to ensure continuous alignment, cooperation, and operational efficiency.
Deliver on client commitments in line with local, national, and global strategies.
Manage branch costs and productivity to ensure optimal efficiency and operational effectiveness.
Ensure compliance with internal and external controls, as well as global and local KPIs.
Achieve financial targets by delivering on the agreed budget and supporting overall business unit profitability.
Identify business risks and opportunities that may impact operational performance and shareholder commitments and implement appropriate mitigation strategies.
Lead, develop, and manage team performance to create a sustainable and high-performing work environment.
Oversee employee performance management, training, and development, while providing mentorship to supervisory staff.
Effectively allocate and manage resources while maintaining strong risk management practices.
Ensure adherence to operational deadlines, schedules, and service delivery standards.
Maintain and continuously improve systems, processes, and controls to enhance operational efficiency.
Manage customer relationships at all levels, addressing queries, concerns, and service issues professionally.
Analyse operational failures (e.g., delays, damages, complaints) to identify root causes and implement corrective actions.
Monitor and manage daily operational performance to consistently achieve defined targets and metrics.
Make informed, timely decisions and adapt to changing business environments.
Lead diverse teams across sales and operations, fostering collaboration, resolving conflicts, and building strong team cohesion.
Set clear performance objectives, track progress, and hold individuals accountable for results.
Support business growth by contributing to sales initiatives and customer engagement activities.
Apply analytical thinking, process mapping, and problem-solving to translate complex challenges into actionable solutions.
Identify, develop, and leverage talent within the team to maximise performance and capability.
Operate independently within the framework of company policies and procedures.
Perform administrative duties relevant to the role.


Critical Commercial & Financial Accountability


Apply strong understanding of contracts and service level agreements (SLAs) to ensure account stability, service excellence, and profitability.
Ensure accurate and timely monthly invoicing, and effective management of debtor collections to maintain healthy cash flow.
Manage and resolve general ledger (GL) and accounting-related queries.
Investigate, manage, and resolve claims by analysing incidents, reporting findings, and negotiating appropriate settlements where applicable.