Branch Manager: Retail at TWK Agri

Job Summary


This role involves leading the day-to-day operations of a retail branch to ensure efficient service delivery. It includes managing staff, stock levels, and overall branch performance to drive sales and profitability.
The role focuses on maintaining high customer service standards, complying with company policies and procedures, identifying growth opportunities, and fostering a productive, results-driven team environment.


Responsibilities and Duties


Responsibility and accountability of all aspects of the store
Key operational performance assessment
General administration
Manage shrinkage and control stock takes
POS process management
HR/IR management
Process improvement
Operational planning
Customer care (incorporating the brand)
Merchandising principles and marketing implementation
Operations policy and procedure
Ensure that sales and all expenses are in line with budget
Ensure that stock indicators are in line with company benchmarks
Store profit


Qualifications and Skills


Matric / Grade 12
Computer literate
Relevant degree / diploma (advantageous)
At least 5 years' experience in the Agricultural Sector in a Retail Management role
Experience in selling whole goods and spares
Above average knowledge of management principles
Planning, leadership and organising skills
Interpersonal and communication skills
Assertive and analytical thinker
Ability to train and develop employees
Ability to work independently and effectively in a pressurised environment
High attention to detail