Responsibilities
Branch Operations & Service Delivery:
Oversee daily operations of the service centre including customer service, repairs, spare parts management, and technician coordination.
Ensure adherence to company policies, safety standards, and service protocols.
Monitor service KPIs and implement corrective actions where necessary.
Customer Satisfaction & Complaint Resolution:
Handle escalated customer issues and ensure timely resolution.
Drive initiatives to improve customer experience and satisfaction levels.
Team Leadership & Development:
Supervise service technicians, customer care executives, and support staff.
Conduct regular training sessions and performance evaluations to maintain high service standards.
Technical Support & Troubleshooting:
Provide hands-on technical guidance to the team.
Liaise with central technical teams for complex issues and product updates.
Inventory & Spare Parts Management:
Ensure availability and proper management of spare parts and tools.
Coordinate with procurement and logistics for timely replenishment.
Requirements
Interested candidates should possess relevant qualifications with 8 years work experience.