About the Job
We're looking for a dynamic and results-oriented Branch Team Lead to oversee branch operations. The successful candidate will be responsible for ensuring branch profitability, maintaining compliance with CBK and AML/CFT regulations, enhancing customer satisfaction, and leading a motivated team to achieve operational excellence.
Responsibilities
Oversee daily forex and remittance operations, ensuring competitive rates, efficient service delivery, and maximized returns.
Manage cash flows, vault operations, and teller allocations to maintain optimal liquidity and security.
Monitor branch performance, analyze P&L reports, and drive business development initiatives to grow revenue and customer base.
Supervise, coach, and mentor branch staff to enhance performance, teamwork, and customer service excellence.
Identify training needs, coordinate capacity-building programs, and uphold company HR policies and procedures.
Promote Flex products and services to strengthen customer relationships and ensure prompt resolution of client inquiries or complaints.
Enforce strict adherence to CBK, AML/CFT, and internal compliance standards, including proper KYC/EDD documentation and timely escalation of STRs/SARs.
Conduct teller audits, surprise cash checks, and implement risk control measures to minimize losses and maintain branch integrity.
Prepare and submit accurate reports, ensuring transparency, accountability, and audit readiness.
Collaborate with management to provide performance insights, operational feedback, and continuous improvement recommendations.
Qualifications
Bachelor's degree in Business, Finance, or a related field.
Minimum 3 - 5 years' experience in financial services, forex, or money remittance operations.
Strong leadership, analytical, and problem-solving skills.
Sound understanding of CBK and AML/CFT regulatory requirements.
Excellent interpersonal and communication abilities.