Broker Relationship Manager at TWK Agri

Job Summary


This role involves building, expanding, and managing strategic broker relationships within EUM's Short-Term Insurance business.
The position is responsible for sourcing and onboarding new brokers for the newly established EUM Short-Term Insurance division, while also managing and growing existing broker relationships over time.
The Relationship Manager will act as a senior, trusted partner to brokers, leveraging deep industry knowledge, a strong broker network, and a relationship-driven approach to support sustainable business growth, compliance, and long-term collaboration.


Responsibilities and Duties


Build, maintain, and strengthen long-term relationships with brokers and key stakeholders
Act as the primary point of contact for brokers, addressing queries, resolving issues, and managing expectations effectively
Identify, source, and onboard new short-term insurance brokers to support the growth of the newly established EUM Short-Term Insurance operation
Manage broker relationships on an ongoing basis, ensuring engagement, performance, and alignment with EUM's strategic objectives
Leverage an established broker network to expand EUM's market presence
Proactively identify new business, cross-selling, and upselling opportunities based on broker performance, trends, and feedback
Collaborate closely with internal teams, including underwriting, administration, claims, sales, and marketing, to ensure seamless service delivery
Monitor broker and client data, analyse trends, and provide insights and reports to management
Ensure adherence to internal policies, governance standards, and industry regulations
Represent EUM at industry events, broker forums, and networking engagements to enhance brand presence and market intelligence


Qualifications and Skills


Relevant diploma or degree in Business Administration, Marketing, Finance, Insurance, or a related field
Proven experience (3 - 5 years) in relationship management, broker management, business development, or sales within short-term insurance
Strong knowledge of the short-term insurance broker environment and distribution channels
An established and broad network of short-term insurance brokers
Demonstrated experience in broker onboarding, relationship management, and portfolio growth
Experience in funeral administration and/or insurance (advantageous)
Senior-level maturity, professionalism, and confidence in stakeholder engagement
Excellent communication, negotiation, and interpersonal skills
Strong analytical and problem-solving abilities
Client-focused mindset with the ability to balance relationship management and commercial objectives
Bilingual (Afrikaans & English)


Closing Date 20 February 2026