Role Summary
The Business Analyst will serve as a critical bridge between business stakeholders, product teams, and engineering by translating operational and commercial needs into clear, actionable functional requirements that drive delivery of scalable FinTech solutions. The role is responsible for ensuring that business objectives are accurately captured, prioritised, and implemented through structured workflows, Business Performance planning, and continuous stakeholder engagement, while maintaining strong alignment with Netzence's outcome-driven execution model.
The Business Analyst plays a key role in improving delivery quality, reducing rework, and enabling data-informed decision-making across products and operations. Fintech experience is mandatory.
Key Responsibilities
Information Gathering & Analysis
Engage internal stakeholders (Operations, Compliance, Sales, Finance, Product, Engineering) to elicit business needs and document functional and non-functional requirements.
Translate high-level business objectives into detailed user stories, workflows, process maps, and acceptance criteria.
Apply prioritisation frameworks (e.g., Eisenhower Matrix) to help stakeholders distinguish urgent requests from high-impact requirements.
Ensure requirements are outcome-focused, measurable, and aligned with Business Performance goals.
Workflow Design & Acceptance Criteria
Define end-to-end business workflows and user journeys across FinTech products and internal systems.
Develop clear acceptance criteria to support engineering delivery and QA validation.
Support UI/UX designers with functional context to ensure intuitive and compliant user experiences.
Maintain requirements documentation and version control.
Business Performance & Delivery Support
Support Business Performance planning by ensuring all backlog items are clearly defined, estimated, and prioritised.
Track delivery progress against Business Performance outcomes and flag risks or dependencies early.
Participate in Business Performance reviews daily standups, project meetings and retrospectives, capturing lessons learned and improvement actions.
Work closely with Product Managers and Project Managers to maintain alignment between roadmap objectives and Business Performance execution.
Stakeholder Engagement & Communication
Act as a central point of coordination between business users and technical teams.
Facilitate requirement review sessions and solution walkthroughs with stakeholders.
Communicate progress, risks, and changes clearly and proactively.
Ensure stakeholder expectations are managed throughout the delivery lifecycle.
Ensure seamless collaboration with all relevant stakeholders.
Data & Continuous Improvement
Support data-driven decision-making by analysing operational metrics, user feedback, and system performance.
Identify process gaps, inefficiencies, and improvement opportunities.
Recommend enhancements to workflows, tools, and delivery practices to improve speed, quality, and customer experience.
Contribute to documentation standards and knowledge-sharing across teams.
Requirements
5+ years of proven experience as a Business Analyst within FinTech, financial services, or technology environments.
Strong skills in requirements documentation, user stories, acceptance criteria, and process mapping.
Experience working in agile or Business Performance -based delivery environments.
Excellent stakeholder management and communication skills.
Strong analytical mindset with attention to detail.
Ability to work effectively across technical and non-technical teams