Business Analyst- Debt Collection - Nairobi at Mogo Finance

What you will do:


We are looking for a Senior Business Analyst to drive data-informed decision-making, process optimization, and system enhancements within our Debt Collection operations.
This role sits at the intersection of business analysis, product ownership, and operational improvement, with a strong focus on translating business needs into practical, data-driven solutions. The successful candidate will work closely with stakeholders across Debt Collection to identify opportunities for automation, improve workflows, and deliver scalable solutions.
The role also incorporates elements of Product Ownership, including requirement definition, backlog support, and collaboration with development teams to ensure solutions meet business needs.


Key Responsibilities

Business Analysis & Stakeholder Engagement


Engage business stakeholders to gather, document, and validate business requirements.
Translate operational needs into clear user stories, use cases, and process flows.
Facilitate discussions to identify pain points and opportunities for improvement.


Process Improvement & Operational Efficiency


Analyze and redesign business processes to improve efficiency, scalability, and performance.
Identify opportunities for automation and digitization of manual workflows.
Develop SOPs, process documentation, and best practice guidelines.
Support continuous improvement initiatives within Debt Collection operations (call center, field teams, case management).


Product & Technology Collaboration (Product Ownership Support)


Work closely with HOD and Managers to define and refine product requirements.
Support backlog prioritization and ensure alignment with business needs.
Participate in Agile ceremonies (sprint planning, reviews, testing).
Coordinate UAT, gather user feedback, and support rollout of new features and tools.
Act as a bridge between business and technology teams to ensure effective solution delivery.


Data, Reporting & Analytics


Use data to identify trends, diagnose business issues, and recommend improvements.
Design and maintain dashboards and reports to support operational performance.
Respond to ad-hoc data requests and provide actionable insights.
Monitor key operational KPIs and track the impact of implemented solutions.
Identify and escalate data quality issues to relevant teams.


Solution Development & Tools


Build and maintain low-code/no-code solutions (e.g., PowerApps, SharePoint tools, dashboards) to support business needs.
Standardize data collection and reporting processes.
Collaborate with developers on more complex solutions by providing clear requirements and validating outputs.


Training & Adoption


Develop user documentation, guides, and training materials for new systems and processes.
Conduct training sessions for business users to improve data literacy and tool adoption.
Support change management and ensure successful adoption of new solutions.


Continuous Improvement & Innovation


Proactively identify opportunities to improve existing systems, reports, and workflows.
Conduct research and recommend innovative solutions to enhance operations.
Challenge existing processes and contribute ideas to improve efficiency and performance.


What you will need:


Bachelor's degree in Business, IT, Data Analytics, Computer Science, or a related field.
4 - 6 years of experience in Business Analysis, Product Analysis, Operations Improvement, or similar roles.
Experience working with cross-functional teams in a fast-paced environment.
Strong analytical and problem-solving skills with a data-driven mindset.
Experience translating business requirements into functional specifications or user stories.
Familiarity with Agile/Scrum methodologies.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities and deliver in a dynamic environment.


Nice to Have


Experience in fintech, lending, debt collection, or financial services.
Experience working on automation, workflow tools, or operational systems.
Knowledge of BI tools (e.g., Power BI, Tableau) and low-code platforms.
Experience with tools such as JIRA, Azure DevOps, or similar.


Benefits & Why Join Us

Work for an International Fintech Group

As part of Eleving Group, you will join a fast-growing international fintech operating across Europe, Africa, and Asia, serving hundreds of thousands of customers.

Global Exposure


Opportunity to collaborate with international teams across multiple markets
Exposure to best practices in fintech, lending, and digital operations
Possibility to contribute to projects that scale beyond Kenya


Career Growth


Strong focus on professional development and internal career mobility
Opportunity to lead high-impact strategic initiatives
Exposure to product, technology, and operational leadership


Dynamic Work Environment


Work in a fast-paced fintech environment
Your ideas can quickly turn into real operational improvements
High level of ownership and autonomy


Competitive Package


Performance-based incentives
Opportunities for international collaboration and career growth within the group