Business Analyst (FTC) at Cell C

Purpose of the Job:


Responsible for the end-to-end investigation and articulation of both the AS-IS and TO-BE processes, in conjunction with the business owner.
Analyse and map the processes in business and provide solutions that enable the achievement of goals, the provision of services and the finding of business, information, and process efficiencies across the organisation on behalf of the various requirement stakeholders.


Main Responsibilities:

Documentation of the processes and analyst findings


Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks, information and workflow analysis and any other techniques required to document the business, process, and information requirements
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying needs


Analysis and Solution Development


Proactively communicate and collaborate with external and internal customers (up to C-level) to analyze business requirements to deliver analysis and solution artefacts as needed
Plans and manages the composition of business analysis tasks
Estimate project time required for analysis
Deal with multiple processes and business domains
Develop requirements business requirement specifications according to standard templates, using natural language
Analyze business requirements to deliver i.e., Business requirements, business processes, business rules, use cases, functional requirements, and GUI, Screen, and solution designs
Propose most viable options, based on expertise
Work closely with business units to identify business needs, costs and benefits
Recommend research, and oversee implementation of new applications / software
Contribute to the development and implementation of processes and procedures
Assist with business process and information workflow improvement
Liaises and negotiate with multiple internal and external stakeholders (e.g., suppliers, partners)
Successfully engage in multiple initiatives and projects simultaneously
Define the business and functional specifications input for third party into the RFP/vendor selection process
Manage projects according to agreed timelines and budget allocations, where required
Participate in continuous improvement activities


Conduct and assist with testing efforts


Develop test cases and assist with the execution of the user acceptance testing of solutions


Business case and economic modelling


Estimate and model requirements are in terms of effort, time, costs, in relation to larger business and/or business goals
Define the benefits and how will they be realised, this includes identifying business KPI or metrics on problem or opportunity, risks
Conduct the development and implementation of processes and procedures


Performance monitoring


Participate in setting the key performance objectives and the performance appraisal process
Monitoring and reporting of key programmes/projects (Post live)
Contribute to performance management of key programme/projects to ensure benefits as per business case are realized


Minimum Qualification


BA Certification e.g., IIBA Level 2 or Business Analysis Body of Knowledge (BABOK); or Relevant B degree e.g., B Tech / BCom


Experience


4-7 years' proven industry related experience interacting directly with end users, in a similar position, within a telecoms environment
Experience of providing business solutions to a significantly sized organization investing in a mix of substantive third-party and in-house applications
Experience in the implementation of business processes in a Telecommunications environment


Closing Date 10 April 2026