Business Architect at FNB South Africa

Job Description


The Business Architect is responsible for defining, shaping, and optimising the business architecture underpinning the FNB Banking Platform. The role serves as the strategic bridge between business stakeholders, platform consumers, and technical delivery teams, ensuring that business strategies are translated into scalable platform capabilities, integrated processes, and user centric customer experiences.
This role blends business analysis, process engineering, solution design alignment, and customer experience insight to create coherent, efficient, and future fit platform solutions that drive FNB's digital and operational excellence


Key Responsibilities

Strategic Alignment & Architecture Development


Translate platform and business strategies into actionable business architecture roadmaps.
Identify and document business capabilities required to support platform evolution.
Recommend improvements to platform operating models, governance, and processes.


Business & System Analysis


Analyse and document business requirements, user needs, system interactions, and data flows.
Conduct impact assessments on changes affecting processes, platforms, and business units.
Produce business architecture artefacts including capability maps, value streams, ecosystem diagrams, and requirements catalogues.


Process Engineering & Optimisation


Map, design, and optimise core banking processes to support seamless customer journeys and operational efficiency.
Use BPMN, Lean, Six Sigma, and continuous improvement methodologies to identify and eliminate waste or process constraints.
Ensure processes support automation, compliance, and risk mitigation.


Platform Solution Collaboration


Work closely with Solution Architects to align functional requirements with architectural standards and technical feasibility.
Participate in solution evaluation and trade‑off discussions to ensure balanced outcomes.
Provide business context in design sessions to ensure cohesive and integrated solutions.


Customer & User Experience Integration


Incorporate customer journey insights, persona inputs, and UX requirements into platform designs.
Champion end‑user experience in decision‑making processes.
Ensure customer pain points, behaviours, and expectations are reflected in business architecture models.


Stakeholder Management & Communication


Facilitate workshops, forums, and alignment sessions with business owners, developers, designers, and executives.
Present architectural insights, business impacts, and recommendations to stakeholders.
Maintain strong relationships across business, IT, operations, compliance, and product teams.


Governance, Risk & Compliance


Ensure adherence to enterprise architecture principles, standards, and governance processes.
Maintain documentation repositories and ensure version control of business architecture artefacts.
Support risk and compliance teams in assessing regulatory impacts on platforms and processes.


Technical Competencies


Advanced business and systems analysis
Process engineering (BPMN, Lean, Six Sigma)
Solution design and architecture awareness
Strong understanding of banking platforms, APIs, integrations, and digital ecosystems
Data modelling, workflow mapping, and conceptual system design
Business capability modelling and value‑stream mapping


Business & Customer Competencies


Customer journey mapping
User‑centric design thinking
Business process optimisation
Strong analytical and problem‑solving skills
Ability to simplify complex concepts for diverse audiences


Behavioural Competencies


Strategic thinking and conceptual reasoning
Stakeholder engagement and relationship management
Exceptional communication and facilitation skills
Collaboration and influence in complex environments
Adaptability and comfort with ambiguity
Outcome-driven mindset


Qualifications & Experience


Bachelor's Degree in Information Systems, Business, Engineering, or related discipline.


Certifications such as:


TOGAF (Advantageous)
Lean/Six Sigma
BPMN
BABOK (CBAP)


Minimum Experience

5 - 8 years relevant experience across:


Business analysis
Process engineering
Solution or technical design collaboration
Banking, financial services, or platform-led environments


Preferred Experience


Exposure to cloud platforms, microservices, and API‑led architectures
Experience working within agile delivery environments
Cross‑functional business and technology design experience


Key Deliverables


Platform capability maps
Business process maps and optimisation recommendations
Business requirements and system interaction documentation
Impact assessments and solution alignment reports
Customer journey insights incorporated into platform design
Governance documentation and architecture artefacts
Stakeholder engagement plans and workshop outputs


Decision-Making Authority


Recommends platform design approaches and business architecture frameworks.
Advises on process and system impacts of proposed changes.
Provides input into solution design and prioritisation processes.
Influences platform roadmap through business architecture insights.


Role Impact


Ensures alignment between business strategy and platform execution
Supports reduction in delivery risk, rework, and integration misalignment
Drives customer‑centric design across the banking platform
Enhances operational efficiency and process coherence
Strengthens governance and architectural maturity within the platform


End Date: May 15, 2026