Business Development Manager – UK/Europe & US Markets at Dixie Recruitment

Our client is looking for a driven and commercially astute Business Development Manager to join their growing team. This highly competitive role is focused on securing new international BPO contracts across the UK, Europe and US markets. The successful candidate will have a proven track record in international B2B business development, an established network within the BPO or outsourcing sector and the ability to identify, develop and close new business opportunities. This is a remote/hybrid opportunity based in Durban, offering the chance to play a key role in the company's international growth strategy.


Minimum Qualifications


Tertiary qualification
Minimum of 5 years' experience in B2B sales or international business development within the BPO, Contact Centre or Tech Outsourcing industry
Proven track record of generating new business and closing international BPO contracts
Strong understanding of the UK, European and/or US business landscape
Established network of decision-makers within the target markets will be advantageous
Excellent verbal and written English communication skills
Strong presentation, negotiation and relationship-building skills
Proficient in digital communication platforms and LinkedIn for business development
Ability to work flexible hours to accommodate international time zones
Valid driver's licence and own reliable transport


Key Responsibilities


Generate new business opportunities through proactive outbound prospecting, cold calling, networking and lead generation
Identify, engage and build relationships with key international decision-makers
Present, negotiate and close end-to-end BPO service agreements
Develop and manage a healthy sales pipeline to achieve revenue targets
Analyse international market trends and identify new business opportunities
Position the company's South African delivery model as a cost-effective, high-quality outsourcing solution
Attend virtual and in-person networking events to expand international business opportunities
Build and maintain long-term relationships with clients and referral partners
Prepare sales proposals, presentations and commercial negotiations
Maintain accurate pipeline reporting and sales forecasts