Business Development Manager, Sectors - Hospitality at KCB Bank Kenya

Key Responsibilities:


Drive revenue growth and expand the active merchant portfolio in the hospitality sector
Lead merchant acquisition, onboarding, and optimization across acquiring platforms and payment gateways
Mobilize deposits from hospitality merchants to support business growth
Deliver exceptional merchant service, training, and relationship management
Build and maintain strong partnerships with hotels, restaurants, and travel & tourism businesses
Uphold high service standards and identify opportunities for continuous improvement
Collaborate with internal teams to ensure operational excellence and seamless service delivery
Drive team capability development and performance improvement
Execute strategic business initiatives, projects, and marketing campaigns
Proactively manage merchant risk, compliance, and sector exposures


Qualifications:


Bachelor's Degree from a recognized university
Professional qualifications in Banking or Management (Advantageous)
Master's degree in business administration (MBA) (Added Advantage)


Experience & Expertise:


Minimum 5 years' experience in banking
At least 1 year in retail banking or merchant acquiring environments
Demonstrated experience in:

Sales, marketing, and relationship management (2+ years)
Banking operations and IT/systems exposure (2+ years - banking experience required)
Card operations and payment schemes (Visa, MasterCard, UPI, Kenswitch) (4+ years)




Prior experience within the hospitality sector (hotels, restaurants, travel & tours) is a strong advantage

Key Competencies:


Strong business development and negotiation skills
Proven ability to build and manage strategic client relationships
Strong commercial acumen and results orientation
Ability to manage multiple stakeholders and deliver strategic initiatives
High levels of integrity, ownership, and attention to detail