C
Business Development Officer âÃÂàRetail Medical at CIC Insurance
CIC Insurance
September 07, 2026
Full-time
On-site
About the Role
Reporting to the Manager - Retail Medical, this role exists to drive growth of the retail medical insurance portfolio through acquisition, retention, and strong intermediary relationships. The role supports sales conversion, provides technical assistance, and ensures excellent customer and partner service. It contributes directly to revenue generation and market expansion.
Key Responsibilities
Issue medical examination letters
Build and maintain relationships with intermediaries and distribution channels
Prepare and follow up on quotations to convert business
Update sales pipeline and track performance
Recruit new intermediaries to grow portfolio
Conduct market intelligence and product feedback
Renewal follow-ups and reminders
Provide technical support through meetings and presentations
Train intermediaries on product knowledge
Ensure compliance in licensing and contracting intermediaries
Respond to customer and intermediary enquiries
Raise refunds for customers
Resolve service issues (scope, premiums, commissions)
Prepare cover confirmation letters
Any other duty assigned by the Manager
Ensure accurate debiting and crediting of proposals
Prepare and dispatch notes, schedules, utilization reports
Process and dispatch membership cards
Cancel policies due to non-payment
Maintain clean and accurate membership records
Keep client correspondence files up to date
Store business correspondence and admin data safely
Prepare weekly and monthly retail reports
Prepare travel letters
Issue decline letters
Resolve claims issues within 5 days
Who We're Looking For
Essential Knowledge/Skills and Experience Required:
Bachelor's degree in a Business-related field or Actuarial
Insurance professional Qualifications, added advantage
1-3 Years' experience
Good communication skills
Customer Focussed
Business Acumen
Negotiation and Influence
Good level of emotional intelligence
Reporting to the Manager - Retail Medical, this role exists to drive growth of the retail medical insurance portfolio through acquisition, retention, and strong intermediary relationships. The role supports sales conversion, provides technical assistance, and ensures excellent customer and partner service. It contributes directly to revenue generation and market expansion.
Key Responsibilities
Issue medical examination letters
Build and maintain relationships with intermediaries and distribution channels
Prepare and follow up on quotations to convert business
Update sales pipeline and track performance
Recruit new intermediaries to grow portfolio
Conduct market intelligence and product feedback
Renewal follow-ups and reminders
Provide technical support through meetings and presentations
Train intermediaries on product knowledge
Ensure compliance in licensing and contracting intermediaries
Respond to customer and intermediary enquiries
Raise refunds for customers
Resolve service issues (scope, premiums, commissions)
Prepare cover confirmation letters
Any other duty assigned by the Manager
Ensure accurate debiting and crediting of proposals
Prepare and dispatch notes, schedules, utilization reports
Process and dispatch membership cards
Cancel policies due to non-payment
Maintain clean and accurate membership records
Keep client correspondence files up to date
Store business correspondence and admin data safely
Prepare weekly and monthly retail reports
Prepare travel letters
Issue decline letters
Resolve claims issues within 5 days
Who We're Looking For
Essential Knowledge/Skills and Experience Required:
Bachelor's degree in a Business-related field or Actuarial
Insurance professional Qualifications, added advantage
1-3 Years' experience
Good communication skills
Customer Focussed
Business Acumen
Negotiation and Influence
Good level of emotional intelligence