Business Development Representative at Hugo Tech

Role Overview


As a Business Development Representative, you will own new business growth by identifying, engaging, and closing opportunities with US-based companies. This is an individual contributor role focused on building pipeline, converting opportunities into revenue, and representing the company externally with credibility and consistency.
You will work closely with Sales, Marketing, and Revenue leadership to refine our go-to-market approach, bring new logos into the business, and help position our services effectively in a competitive B2B services landscape.


Key Responsibilities
New Business Development


Identify and pursue new business opportunities through outbound prospecting, market research, and relationship-driven engagement
Build and manage a healthy pipeline of qualified opportunities aligned with our ideal customer profile


Sales Execution


Own the sales process end-to-end: lead qualification, discovery, proposals, negotiation, and deal closure
Engage prospects across multiple channels (email, LinkedIn, calls, and events) with a consultative, value-led approach


Market & Customer Insight


Develop a strong understanding of customer challenges in areas such as data annotation, AI/ML operations, Trust & Safety, and customer experience workflows
Translate prospect pain points into clear, relevant solutions aligned with our offerings


Cross-Functional Collaboration


Partner with Marketing on campaigns, messaging, and outbound initiatives that drive pipeline
Share structured feedback from the market to improve positioning, targeting, and sales materials


External Representation


Represent the company at industry events, conferences, and community forums
Build personal credibility as a knowledgeable, trusted seller who adds value in every interaction


What Success Looks Like


Consistent creation of qualified pipeline with US-based customers
Strong close rates driven by effective discovery and value-based selling
Reliable use of CRM and comfort working with activity metrics, pipeline, and forecasts
Trusted collaboration with Marketing and Revenue teams
A growing network and reputation within relevant buyer communities


Qualifications & Experience
Core Skills


Excellent communication, presentation, and negotiation skills
Proven ability to sell to US-based businesses in English
Strong prioritization skills and ability to manage multiple deals simultaneously
Data- and accountability-driven mindset; comfortable working with numbers and reporting
Curiosity and willingness to adopt new tools, including GenAI-enabled workflows


Experience


5+ years of experience in B2B business development or sales roles
Experience selling complex services or solutions; BPO, digital operations, or AI-related services is a strong plus
Demonstrated success building trusted relationships with senior stakeholders and decision-makers
Hands-on experience with tools such as HubSpot or Salesforce, Excel/Sheets, and presentation tools


Nice to Have


Familiarity with the BPO or digital operations industry
Exposure to AI, ML, Trust & Safety, or customer experience functions