About the Role
We are seeking a results-driven and commercially minded Business Manager to lead operations at our club, with a strong focus on revenue growth, premium customer experience, and operational excellence.
Key Responsibilities
Sales & Revenue Growth:
Drive daily, weekly, and monthly revenue targets across all revenue streams (tables, drinks, events, VIP experiences)
Develop and execute sales strategies to increase bookings, table reservations, and high-value clientele
Build and maintain strong relationships with VIP guests and high spenders
Identify upselling and cross-selling opportunities across all touchpoints
Customer Experience & Retention:
Ensure a world-class, seamless guest experience from entry to exit
Actively monitor guest satisfaction and resolve issues in real time
Implement strategies to improve customer retention and repeat visits
Oversee concierge, hosts, and service teams to ensure service excellence
Operations Management:
Oversee daily club operations including floor management, reservations, and service flow
Ensure all operational standards, SOPs, and brand expectations are consistently met
Coordinate with security, bar, kitchen, and floor teams for smooth execution
Maintain a high standard of ambiance, cleanliness, and service delivery
Team Leadership & Performance Management:
Lead, coach, and manage frontline staff including hosts, waitstaff, and supervisors
Set clear performance expectations and drive accountability across teams
Monitor staff productivity, appearance, and service quality
Work closely with HR on recruitment, training, and performance management
Reporting & Business Insights:
Track and report on sales performance, customer trends, and operational metrics
Provide actionable insights to improve revenue and efficiency
Monitor expenses and ensure cost control without compromising experience
Key Requirements
Experience:
4 - 7 years experience in hospitality, nightlife, lounge, or high-end restaurant management
Strong proven track record in sales growth and customer experience management
Experience managing high-pressure, fast-paced environments
Skills & Competencies:
Strong sales and negotiation skills
Exceptional customer service and relationship management
Leadership and team management capabilities
Ability to think commercially and make data-driven decisions
Personality Fit:
Charismatic, confident, and people-oriented
Highly proactive with a "take ownership" mindset
Passionate about nightlife, entertainment, and premium experiences.