Business Manager - Bayelsa at Airtel

About the Role:


The purpose of the role is to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.


Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Increase Revenue earning customer net additions - Prepaid & Postpaid


Identify and formulate state sales strategies to help Drive gross additions
Supervise health of acquisitions, compliance on activations
Oversee activating connections as per the stipulated turnaround times


Increase Revenue from the State


Meet the Revenue targets for Prepaid and Postpaid in the State
Focus on revenue growth through Data and Smartphone growth
Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers


Expand distribution Width and Depth


Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets


Network Coverage & Quality


Network Optimization
New Sites ROI and deployment
Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state


Deliver Showroom Experience


Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at state showrooms,
Ensure showroom employees are up-skilled in industry training and certifications for the role


Achieve Employee Engagement scores in line with the Engagement target for the State Business area


Continuously motivating the front line employees through leadership by examples
Implement all action plans that will address hygiene issues etc. from engagement survey


Qualifications

Educational Qualifications


Bachelor's degree in Management or related Social Sciences
Masters in Business Administration would be preferred additional qualification


Relevant Experience & Functional / Technical Skills


10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
Relevant experience in Telecom industry is desirable
Result Orientation
Great problem-solving skills
Good communications skills.