Role Conext & Expand Purpose
The Business Operations Manager is Bridgemead's operational backbone, ensuring that all staff and processes align with strategic objectives and performance expectations.
This role combines operational oversight with HR leadership, translating organisational goals into measurable outcomes, optimising workflows, and fostering a high-performing, accountable, and engaged workforce.
The Business Operations Manager ensures that every team member is meeting KPIs, supports staff development, and drives organizational efficiency across all functions.
Expanded Key Responsibilities
Performance Management & HR Oversight:
KPI Monitoring & Reporting: Track, evaluate, and report on staff performance against KPIs and targets.
Ensure departments are aligned with strategic objectives.
Performance Reviews: Coordinate and facilitate periodic performance evaluations, feedback sessions, and development plans.
Staff Development: Identify skill gaps and training needs; work with managers to implement learning and development initiatives.
Resource Planning & Allocation: Ensure teams have the tools, resources, and capacity needed to meet their objectives.
Operations & Process Optimization:
Workflow Management: Design, implement, and optimise operational processes to improve efficiency and accountability across departments.
Cross-Functional Collaboration: Work with department heads to identify operational bottlenecks and implement solutions.
Resource Allocation: Ensure optimal use of staff, tools, and resources to meet organisational goals.
Reporting & Analytics: Maintain dashboards and reports on operational performance, staff productivity, and HR metrics for leadership review.
Policy & Procedure Development: Draft, update, and enforce organisational policies and standard operating procedures.
Organisational Strategy & Culture:
Strategic Initiatives: Support leadership in planning and executing organisational strategies that enhance operational effectiveness and staff engagement.
Culture & Employee Experience: Foster a culture of accountability, collaboration, and continuous improvement.
Change Management: Support the organisation in implementing change initiatives and new operational systems.
Training Needs Analysis: Identify skill gaps and coordinate training programs across teams.
Employee Relations & Onboarding Support:
Onboarding: Lead the end-to-end onboarding process for new staff, including orientation, documentation, role induction, and integration into teams. Ensure new hires understand KPIs, responsibilities, and company culture from day one.
Employee Engagement & Retention: Develop and implement initiatives that boost staff satisfaction, motivation, and retention. Monitor engagement levels and proactively address concerns.
Conflict Resolution & Workplace Culture: Act as a first point of contact for internal disputes, facilitating resolution and promoting a positive and inclusive workplace environment.
HR Compliance: Ensure HR policies, contracts, and processes are adhered to and updated in line with best practices and legal requirements.
Requirements
Educational Qualification:
Bachelor's degree in Human Resources, Business Administration, Operations Management, or a related field.
Professional certifications in HR (e.g., CIPM) or Operations (e.g., PMP) are an advantage.
Professional Experience:
3-5 years of experience in HR, operations, or a hybrid role combining both.
Proven experience in performance management, KPI tracking, and operational optimization.
Demonstrated ability to manage cross-functional teams and foster a high-performance culture.
Exposure to HR processes, policies, and employee engagement initiatives in professional services or corporate environments.
Technical & Functional Skills:
Proficiency in HRIS systems, project management tools, and productivity dashboards.
Strong analytical skills to monitor KPIs and operational performance.
Knowledge of HR policies, compliance, and performance management frameworks.
Core Competencies & Soft Skills:
Strategic and operational thinking with the ability to translate goals into actionable plans.
Excellent interpersonal and influencing skills for collaboration across teams.
High-level problem-solving, organisational, and time-management capabilities.
Strong communication skills to engage staff, leadership, and external stakeholders.