Business Process Analyst-45k at Sheer Logic

Job Summary


The role is responsible for analyzing, documenting, and improving business processes to enhance efficiency, ensure compliance, and elevate customer experience.
You will play a key role in translating business requirements into practical process solutions while collaborating with cross-functional stakeholders to drive continuous improvement initiatives.


Responsibilities

Process Mapping & Documentation


Develop and maintain comprehensive procedure manuals and process maps covering end-to-end customer journeys
Translate business requirements into clear process flows for technical and project teams
Ensure all documentation aligns with organizational standards and governance requirements
Partner with Process Owners to manage updates, reviews, and improvements of procedures
Support business optimization projects through structured documentation and stakeholder engagement


Process Improvement & Stakeholder Management


Drive a culture of continuous improvement and process optimization
Conduct process reviews to identify inefficiencies and recommend enhancements
Support implementation of standardized process solutions across business units
Lead post-implementation reviews to identify gaps and eliminate inefficiencies
Engage stakeholders to ensure alignment on business goals, deliverables, and timelines


Risk, Compliance & Controls


Ensure all processes comply with regulatory requirements and internal policies
Embed risk management and control frameworks within documented procedures
Support audits, control assessments, and risk reviews
Identify process-related risks and implement mitigation strategies


Requirements


Bachelor's degree in Business, Finance, IT, or a related field
Certification in Process Management or Lean Six Sigma is an added advantage


Proven experience in:


Business process analysis and re-engineering
Process mapping, modelling, and documentation
Systems analysis and solution implementation
Risk and controls management
Strong analytical and problem-solving skills
Excellent stakeholder management and communication skills
Ability to translate complex requirements into actionable process flows
Knowledge of enterprise risk management frameworks
Understanding of banking operations, products, and systems (preferred)