This is a new strategic role within Client Integration to strengthen end-to-end process integration design for Capitec across the clientele lifecyle. This role will ensure Business Banking solutions are designed as part of a connected One Bank, One Client experience rather than standalone product solutions. You'll be part of a team that is quietly reshaping how the bank operates, driving consistency, improving client outcomes, and influencing how processes work across multiple channels and functions.
What you will be doing:
End to end client lifecycle design from onboarding to termination
Alignment between Business Banking and Personal Banking
Single client view integration
Client Lifecycle event, remediation, servicing and resolution design
Enterprise process standardization
Operationalization of client lifecycle events and trigger event design in partnership with Group Client, including alignment to enterprise data standards and operational processes
Go live integration readiness across servicing ecosystems
The experience required
At least 5 years of experience in process engineering
Strong Business Banking knowledge and relationships
Strong problem solving and systems thinking capability
Understanding of client lifecycle processes
Ability to work across banking domains and operational ecosystems
Ability to operationalize client lifecycle events, trigger events, and enterprise data standards into operational processes
Strong business analysis fundamentals (requirements, process mapping, solution design)
Proven experience delivering end-to-end projects with measurable impact (clear before vs after outcomes)
The exposure you will get:
A high-impact, high-visibility role shaping the bank's operating model
Exposure to senior leadership and group-wide initiatives
A chance to work on complex, meaningful problems at scale
A team focused on building something new, not maintaining the status quo
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
A relevant tertiary qualification in Engineering - General
Qualifications (Ideal or Preferred)
A relevant post-graduate qualification in Engineering - General or Information Technology