As part of an exciting partnership with the Department of Home Affairs (DHA), we're reimagining how millions of South Africans access essential services. To make this a reality, we're looking for a Business Process Engineer who can help take ideas and turn them into real, working solutions across our ecosystem.
What will you do?
Translate high-level product initiatives into practical, end-to-end solutions
Design and optimise business processes across multiple touchpoints (digital, branch, operations)
Work closely with Product, Tech, Data, and Operations teams to bring solutions to life
Drive integration of new capabilities into existing systems and workflows
Analyse and track business impact (e.g. adoption, performance, operational impact)
Ensure requirements are clearly structured and actionable for delivery teams
Support the rollout of new services and continuously improve how they operate
What we are looking for
4 - 7 years' experience in Business Process Engineering / Process Improvement / Continuous Improvement
Proven experience working in digital, product, or system-driven environments
Strong solutioning mindset (you think beyond requirements)
Experience in implementing solutions — not just documenting them
Ability to work across multiple teams and systems
Comfortable operating between business and technical environments
Strong stakeholder engagement and communication skills
Minimum Qualifications
Bachelor's degree in relevant engineering qualification, i.e. Industrial Engineering, Chemical Engineering
Ideal Qualifications
Honours degree in relevant engineering qualification, i.e. Industrial Engineering, Chemical Engineering
Certifications in:
Business Process Management (BPM)
Lean / Six Sigma
Agile / Product environments