Duties
Merchant Support & Relationship Management:
Assist in onboarding new merchants across retail, SME, and enterprise segments.
Support account setup, documentation, KYC compliance, and initial activation of services.
Maintain regular communication with merchants to ensure satisfaction and proper usage of products and services. 2. Operational & Administrative Support
Collaborate with internal teams (operations, technology, finance) to support deployment of payment devices (POS, SoftPOS, QR, etc.).
Track and follow up on merchant activity, transaction volumes, and settlement issues.
Resolve basic merchant inquiries and escalate more complex issues as needed.
Data & Reporting:
Maintain accurate records of merchant accounts, engagement activities, and status updates.
Generate routine reports on merchant activity, onboarding progress, and operational issues
Gather feedback from merchants and share insights for service improvement.
Product Knowledge & Education
Stay up to date on company product offerings and ensure merchants understand the value of our solutions.
Provide onboarding training or demonstrations to merchants on how to use digital payment solutions.
Job Requirements
Education: Bachelor's Degree in Business Administration, Finance, Marketing, or a related discipline.
Experience: Minimum 3 years of relevant work experience in merchant acquisition, customer support, digital payments, or fintech. Post NYSC experience.