Qualifications:
Diploma/degree in Communications, Business, Public Relations, or a related field.
3+ years of experience in customer support, call center operations, or quality assurance.
Expert knowledge of customer service principles, techniques, and KPIs.
In-depth understanding of CRM software, ticketing systems, and telephony systems.
Excellent communication, interpersonal, and problem-solving skills.
Strong soft skills and ability to manage difficult conversations.