Introduction
Tracker requires the services of a pro-active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre.
Job Description
Managing the courier process at Head-office
Compilation of weigh-bills for Finance
Submitting purchase orders for courier timeously
Quality control, receiving and distribution of parcels daily
Arrange and train back-up to the role when it is required
Communication to impacted parties regarding change in process
Manage and issue approved incentives via the electronic rewards program.
Request and manage monthly incentive budget allocation per Department.
Procurement Support: Ordering supplies and managing vendor payments.
Reconciliation of credit card spending.
Keeping record of payments and critical information
Drive, organize & execute monthly Rewards & Recognition events.
Load purchase orders for managers as required.
Manage ad-hoc requests to obtain quotes within 24-hrs
Minute taking, distribution as and when required.
Ordering of beverages, controlling walk-in client refreshments
Compilation of documents
Compilation of the Call Centre organogram monthly
Update emails groups as required.
Calendar Management: Scheduling meetings, appointments, and reminders while avoiding conflicts.
Email and Communication Handling: Filtering, responding to, and organizing emails and calls professionally.
Document Preparation: Drafting reports, presentations, and correspondence.
Filing and Record Keeping: Maintaining organized digital and physical records for easy retrieval.
Co-ordination and driving of Call Centre communication and projects pro-actively, display initiative to create communications.
Drive new employee welcoming monthly.
Set-up new employee engagement with Executive
Stand-in and back up to Executive PA's
Minimum requirements
Matric
Certificate in administration or secretarial
Proficient in Microsoft Excel, PowerPoint & Word
Behavioural competencies
Initiative
Creative
Result driven
Persistence
Conflict Management
Customer focus
Good communication skills
Self-starter
Pro-Active
Attention to detail
Fit to Tracker Culture
Care
Accountability
Respect
Excellence
Deadline:21st Janary,2026