Skills:
Demonstrate the ability to plan and organise.
Ability to develop and nurture improved performance across sales and/or service.
Excellent communication and stakeholder engagement skills.
Excellent telephone manner with a clear speaking voice.
Familiar with CRM systems and practices.
Ability to work under pressure and meet deadlines.
Ability to manage conflict using a solution-focused approach.
Requirements
At least 6 years inbound, or outbound contact centre experience.
At least 4 years Contact Centre Manager experience.
Proven experience managing a team of Contact Centre Campaign and Team Leads.
Experience in a customer service, campaign in contact centre environment required.