Overall Purpose of the Job: We are looking for a dynamic Training Specialist to develop and deliver high-impact training programs in a fast-paced environment. If you have a passion for coaching, and driving business results, this is your opportunity to make a difference!
Key Responsibilities:
Deliver technical product, sales, objection handling, sales pipeline management training and customerÃÂâÃÂÃÂÃÂÃÂcentric training to enhance agent performance.
Coach and mentor teams to elevate service quality and efficiency.
Continuously improve training strategies and materials aligned with company SOPs inline with the ISO9001 standards
Ensure teams provide accurate, courteous, and consistent customer service.
Act as a subject matter expert, driving knowledge excellence.
Measure training effectiveness and support performance improvement.
Collaborate with divisional managers to optimize processes and training.
Conduct refresher courses and manage knowledge checks.
Minimum Qualifications and Experience:
Bachelor's degree in human resources/management, Training or Development or any related area.
Relevant Training Qualification
Listener (software) experience - advantageous
Call Centre experience - advantageous
Security or Operations management experience
Minimum 3 years relevant experience in the role is required
Computer literate skills
Solid experience with Microsoft Office
Experience in security industry will be advantageous
Code 08 Driver's License
Behavioral Competencies:
Critical thinker with innovative problem-solving skills
Familiar with traditional and modern training processes
Strategic and creative mindset
Growth mindset
Excellent organisational and time management skills
Very good command of the English language
Meticulous attention to detail
Good project management skills
Communicate effectively with diverse personalities.
Delivering results and meeting customer expectations
Coping with pressure and setbacks
Adapting and responding to change
Relating and networking
Deadline:18th February,2026