Camp Manager (Phinda Mountain Lodge) (ZN_CM_MNT) at andBeyond

OUTPUTS


Prepare welcome and departure notes for guests
Check guests in during the day and manage dietaries, children, or any other special requests
Implement and follow the BOPs
Host guests during the day - meet them back from drive and assist with any request they have
Ensure that all products that come into contact with the guest are consistently of the correct standard
Check set ups for breakfast, lunch and dinner
Make sure the main area is always tidy and styled to the BOPs
Host guests at mealtimes and check smooth running of service from the kitchen and waiters
Work closely with waiters and HODs to maintain a high service standard
Assist in any other departments as and when required
Host children's activities at the lodge
Provide superior service and quality to guests
Must enjoy working with children and be creative when planning fun children's activities


SKILLS REQUIRED


Communication skills - with guests and fellow staff members
Standard of your work must exceed the standard of the lodge
Good organisational ability
Lateral thinking ability
Initiative
Must adhere to World Class Hospitality and Service Standards
Professional, courteous, hospitable to guests
Must be able to cope under pressure to meet guests needs
Must be able to lead people and correct things when needed
Honest, have good integrity, proactive and driven person who has career ambitions


KNOWLEDGE REQUIRED:


Hospitality
Environment
The surrounding communities
The country
Company Knowledge (&BEYOND as well as Wild Impact)
Valid unendorsed SA driver's license essential.


PREVIOUS WORK EXPERIENCE REQUIRED:


Experience in the service industry especially in dealing with guests and staff
Previous camp manger/ safari host experience an advantage
Previous experience in working with kids an advantage