Job Description
Reporting to the COE Lead, Capability and Skills the Capability & Skills Lead will be responsible for shaping a future-ready workforce by driving strategic learning, upskilling, and reskilling initiatives. You will partner with business leaders to align capability development with organizational priorities, embed a culture of continuous learning, and deliver measurable impact at scale.
Responsibilities
Key accountabilities and decision ownership
Health and Safety
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Champion and uphold the company's Code of Conduct, policies, and procedures—demonstrating integrity, accountability, and ethical leadership in all actions.
Ensure full compliance with Health, Safety, and Wellbeing standards, embedding these principles into all learning and capability initiatives.
Partner with business leaders to identify and close critical skill gaps through targeted learning and development plans.
Drive a culture of continuous learning, with a strong focus on upskilling and reskilling for current and emerging roles.
Design intuitive, learner-centric experiences using modern learning models, tools, and technologies to build future-ready capabilities.
Apply expertise in learning design and digital learning technologies to create scalable, blended learning pathways.
Continuously research and integrate best practices to innovate learning approaches and experiment with emerging technologies and methodologies.
Demonstrate and build advanced facilitation capabilities across the organization to enhance learning delivery and engagement.
Leverage innovative learning technologies to embed a strong learning culture and enable capability transformation at scale.
Collaborate with internal stakeholders and external partners to deliver skill transformation programs aligned to business strategy.
Establish and track baseline metrics to evaluate the business impact of learning interventions and behavioural change.
Co-create and implement learning solutions with communities of practice, subject matter experts, and third-party providers.
Influence and align stakeholders across the business and broader ecosystem to embed a learning culture that fuels growth and innovation.
Design and own learning standards, frameworks, and policies, ensuring consistency, quality, and alignment with strategic goals.
Define and maintain career pathway frameworks that empower employees to navigate and grow their careers.
Use data and learner insights to continuously improve the learner experience and inform decision-making.
Lead learning campaigns and engagement initiatives that inspire curiosity, growth, and a sense of ownership among employees.
Establish and embed a coaching culture, including standards, accreditation, and the development of internal coaching faculties.
Collaborate with the COE Lead, Capability & Skills to design and implement leadership, performance, and talent development initiatives that address capability and knowledge gaps.
Core competencies, knowledge, behavior and experience
Capability and skills need assessment.
Creating learning experiences.
Competency and contribution models.
Capability and skills tools and technology.
Learning impact assessment and ROI.
Analytics and reporting.
Is non-hierarchical and collaborative, has transparency and trust in teams.
Critical thinker has ability to find new solutions.
Willingness to "roll up one's sleeves," work and study outside of one's comfort zone and encourage the team toward such behavior.
Creates a culture of innovation based on experimenting and data-driven decision making.
Owns one career development and seeks feedback.
Embraces change and believes in Agile values and principles.
Demonstrates a passion for creating a learning organization.
Business and Customer Skills
Driven and result-oriented "doer".
Skilled communicator and coach.
Able to persuade and influence diverse stakeholders.
Business Acumen.
Owns customer expectations and results.
Mindset and Behaviors
Is non-hierarchical and collaborative, has transparency and trust in teams.
Critical thinker, has ability to find new solutions.
Willingness to "roll up one's sleeves," work and study outside of one's comfort zone and encourage the team toward such behavior.
Creates a culture of innovation based on experimenting and data-driven decision making.
Owns one career development and seeks feedback.
Embraces change and believes in Agile values and principles.
Catalyst — engage hearts and minds to unleash full potential of employees, customers, partners and other stakeholders.
Qualifications
Must have technical / professional qualifications:
Bachelor's Degree and Higher National Diploma in HRM.
5yrs relevant experience in HR management, with specialization in learning and development.
Extensive experience in leading and executing end to end learning and development process.
Experience in Coaching and building Line manager capability in performance / productivity management and development.
Good stakeholder management experience.